Terms of service

Last updated 21 October 2026

These terms are the agreement between you and Scratchpad.sh ("Scratchpad", "we") for using scratchpad.sh, app.scratchpad.sh, and the published pages on scratchpad.to. By creating an account, you agree to them, to our privacy policy, and to our acceptable use policy.

Who we are

Scratchpad.sh 330 Avro Pointe-Claire, QC H9R 5W9 Canada hello@scratchpad.sh

Your account

• You must be at least 14 to use Scratchpad. If you're 14 to 17, a parent or guardian must agree to these terms with you and set up any plan.
• Give us a real email address and keep it up to date. It's how you sign in, reset your password, and hear from us about your account.
• Keep your password safe. You're responsible for what happens in your account. Tell us right away if you think someone else has gotten in.

The 30-day money-back guarantee

• There's no free trial. Your plan starts, and your card is charged, when you subscribe.
• If Scratchpad isn't for you, email hello@scratchpad.sh within 30 days of your first payment and we'll refund that payment in full, to your original payment method.
• The guarantee covers your first payment only, monthly or yearly. Renewals and later payments, including a new payment after switching plans, aren't covered.
• A refund under the guarantee ends your plan. Your account pauses as it would if a payment failed, and nothing is deleted.
• One money-back guarantee per person.

Plans and payment

• Prices are in US dollars. Creem adds any sales tax that applies where you live.
• Each account includes 10 GB of storage for the files you add. The text of your notes doesn't count toward it.
• Both plans include everything else in Scratchpad: 20 hours of voice memo transcription a month, share links and invitations, publishing, connecting apps, and the API.
• One assistant message is one question or request you send, however long the answer is. Unused messages don't carry over to the next month.
• On the US$8 plan, you pay your AI provider directly for what you use, under their terms. If your key stops working, we'll email you and the assistant pauses until you fix the key or switch to the US$12 plan. Your plan stays as it is.
• Plans renew automatically every month, or every year on yearly billing, until you cancel. You can cancel at any time, and your plan keeps working until the end of the month or year you've paid for.
• On yearly billing, monthly allowances such as assistant messages and transcription hours still reset each month.
• Switching between the two plans, or from monthly to yearly billing, takes effect straight away: a new billing period starts at the new price, and the unused part of your previous payment is refunded to your original payment method. Switching from yearly to monthly billing takes effect at your next renewal, and nothing is charged or refunded when you make the change.
• Payments are processed by Creem, which sells the subscription to you as our merchant of record, charges any sales taxes, and appears on your statement.
• If you think a charge is wrong, email us. Outside the money-back guarantee, we handle refund requests case by case, and always as consumer protection law requires.
• If we change prices, we'll email you at least 30 days before your next renewal at the new price.

Fair use

Where a feature is unlimited, we don't count it, but it's still meant for your own notes. Using Scratchpad as a file host, a bulk transcription service or anything that slows the service down for other people isn't allowed, and we may limit an account that does.

If a payment fails

We pause an account rather than delete anything. Your notes stay exactly as they are, and signing in shows how to restart your plan at the price of the plan you were on. While an account is paused, its published pages and share links stop working, reminders aren't sent, and connected apps and API tokens are refused. Paying picks up where you left off. We email you before we would ever delete a paused account.

Your content

• What you put in Scratchpad belongs to you. We don't claim any ownership of it.
• You give us permission to store, copy, process, and show your content only as needed to run Scratchpad for you. For example: syncing it to your devices, making it searchable, sending it to an AI provider when you ask the assistant something, showing it to people you share it with, and making it public when you publish it.
• You're responsible for your content and for having the right to use it.

Sharing and publishing

Anyone with a share link can open that note with the permission you gave the link, whether or not you meant them to have it. Published notes are public, and copies can outlive unpublishing. Publish only what you're comfortable with the whole world seeing. We may remove published pages or disable share links that break these terms.

Acceptable use

Everything you do in Scratchpad has to follow our acceptable use policy. It lists what isn't allowed, from illegal content to spam, and what we do about it.

The AI assistant

The assistant's answers come from AI models and can be wrong, incomplete, or out of date. Check anything important before you rely on it. The assistant doesn't change your notes unless you accept the change.

Locked notes

A locked note's text is encrypted with a key made from its password, and what we store can't be read without it. We can't recover the note for you. If you lose the password, the note is gone for good, unless you've set up Face ID or Touch ID to open it. Its name, its password hint, the wording of its reminders, and the pictures and files in it aren't encrypted. The privacy policy explains how locking works.

Keeping the service running

We work hard to keep Scratchpad available and to back it up, but we can't promise it will always be available or free of errors. Features may change over time. Export anything you can't afford to lose now and then.

Closing an account

• You can stop using Scratchpad and cancel your plan whenever you like.
• We may suspend or close an account that breaks these terms or the acceptable use policy, doesn't pay, puts the service or other people at risk, or when the law requires it. When we can, we'll tell you why and give you a chance to export your notes first. We won't when the content is illegal or the law doesn't allow it.

Liability

Scratchpad is provided as it is. To the extent the law allows, we aren't liable for indirect or consequential losses, or for lost data or profits, and our total liability for any claim is limited to what you paid us in the 12 months before it.

Nothing in these terms limits rights you have under consumer protection laws that apply to you, including Quebec's Consumer Protection Act.

Changes to these terms

We'll update the date at the top when these terms change. For a change that matters, we'll email you at least 30 days before it takes effect. If you keep using Scratchpad after that, the new terms apply.

The law that applies

These terms are governed by the laws of Quebec and the federal laws of Canada that apply there. Any dispute goes to the courts of the district of Montreal, unless consumer protection law gives you the right to go to the courts where you live.

Contact

Questions about these terms: hello@scratchpad.sh.